Cancellations/reactivations
Damaged and missing items
Shipping and Delivery
- Do you provide a tracking link for your parcels?
- Do you ship to Canada or Australia?
- How can I track my next shipments?
- How much would I be charged for shipments?
- My delivery is late or has been delayed
- Order returned to sender
Billing and credits
- Can I request a copy of an invoice?
- Can I set my payment date to be the same every month?
- How can I track my next shipments?
- I think I am entitled to a refund.
- I think I was charged the wrong amount, can you help me?
- My last invoice have a different amount than I expected?
Customer online account
- Can I check my subscription status online?
- Create new account
- Delete my account
- How can I change my shipping address?
- How can I find out the contents of my next delivery? What's included in my next package?
- How can I update or change my personal details?
Miscellaneous
- Availability of the product in stock
- Can I buy a Fanhome/DeAgostini collection in store?
- Can I buy only the first package or a single figure?
- Can I get the free gifts without signing up?
- Can't complete an online order?
- Cyber Week 2025